Retain

You’ve got the customers, but let’s keep them warm and wanting you more. We got to treat this like a long term relationship.

Same same but different. Not everything on the list below is something you may need to achieve at this stage, however it is something you will want to achieve at some point. These are some of the areas I have developed for brands:

  • Affiliates and partnerships
  • Brand amplification
  • Campaign management
  • Community building
  • Content curation and strategy
  • Data analysis
  • E-privacy
  • Loyalty, incentives and rewards
  • Mentoring
  • Nudges and triggers
  • Reflection and wash up
  • Reviews and response
  • Re-targeting
  • Training and workshops
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